Frequently Asked Questions

We are currently only accepting online payments. All payment processing and vital customer information is quick, easy, and secure.
We accept payments from major credit card companies like Visa and Mastercard.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

All of our products are shipped from our UK Address. We aim to dispatch all orders within 48 hours of Order Confirmation (not including weekends or bank holidays).
Shipping to address' within the UK will be sent via Royal Mail Tracked 48.

Unfortunately at this time we are unable to ship any orders outside of the UK. We are working hard to find a solution for our EU and International customers.

Due to unforeseen circumstances, shipping times could occasionally be longer than usual. We will ensure to keep you up to date should this be the case.
Shipping rates can vary depending on your region and order value, and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer complementary shipping on all orders over £200.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to us directly to discuss.

Yes, we offer refunds for all UK orders.

Please see our Returns Policy for more details.
A refund request can be submitted within a 14 day period after delivery is recorded.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are not eligible for any refund.

We try our best to ensure products are packaged with sufficient padding to avoid damage during shipping, but accept that accidents happen. In the case when a product has arrived damaged, please reach out directly with our support team at info@lommeri.com to discuss.
It is the customers responsibility to organise shipping to our UK address, along with any costs associated. We will be happy to assist you through this process to ensure a smooth return.

An Eau de Parfum is a powerful fragrance, which contains a large amount of Fragranced oil. Typically, an Eau de Parfum will be between 15-25% concentration.
A scent is best experienced when applied directly to skin. Pulse points such as your neck and wrists are an excellent option.